fotmobPrivacy Policy

This page describes what we collect when you use fotmob and how we keep that data protected. We at fotmob take your privacy seriously and are committed to transparency about our data practices. When you create an account, deposit funds, or join a live-dealer table, we collect information necessary to verify your identity, process payments, and deliver our service. This policy explains what we collect, how we use it, who we share it with, and what rights you have.

Our privacy commitments apply across all fotmob services—sportsbook, live casino, slots, and esports markets—whether you access fotmob via web browser, mobile app, or iOS Web. We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, our support team in English and Indonesian is available to help.

What Data We Collect on fotmob

We collect data in several categories. First, account information: when you register on fotmob, we collect your email address, password, full name, date of birth, and phone number. Second, identity verification: to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, we collect government-issued ID documents (passport, national ID, or driver's license), proof of address, and sometimes a selfie. Third, payment information: when you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records, payment method details, and bank account information. Fourth, activity data: we log your gameplay, bets placed, results, account balance changes, and login history.

We also collect technical data: your IP address, device type, browser version, operating system, and approximate location (city level, derived from IP). We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyze how you use fotmob. Finally, we may collect communication data if you contact our support team—your messages, attachments, and any information you provide to resolve an issue.

Account data
Email, password, name, date of birth, phone number; required to create and manage your fotmob account.
Identity verification
Government ID, proof of address, selfie; required by law to prevent fraud and money laundering.
Payment data
Transaction records, payment method details, bank account info; used to process deposits and withdrawals.
Activity data
Bets, results, balance changes, login history; used to operate fotmob and detect fraud.

How We Use Your Data on fotmob

We use your data for several purposes. First, to provide fotmob: we need your account information to let you log in, your payment data to process deposits and withdrawals, and your activity data to settle bets and manage your wallet. Second, to verify your identity: we use your ID documents and proof of address to comply with AML/KYC laws and prevent fraud. Third, to communicate with you: we send account notifications, payment confirmations, and support responses to your email or phone. Fourth, to improve fotmob: we analyze activity data to understand how players use our platform, identify technical issues, and develop new features.

Fifth, to detect and prevent fraud: we monitor for suspicious activity, unusual betting patterns, and account takeover attempts. Sixth, to comply with law: we may disclose data to regulators, law enforcement, or courts if required by law. We do not sell your personal data to third parties for marketing purposes. We do not use your data to profile you for targeted advertising outside fotmob.

Third-Party Processors and Data Sharing on fotmob

We work with third-party service providers to operate fotmob. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process transactions. Our identity verification provider receives your ID documents and proof of address to verify your identity. Our hosting provider stores our servers and databases; our servers may sit outside your jurisdiction (e.g., in Singapore or the United States). Our analytics provider receives anonymized activity data to help us understand platform usage.

We require all third-party processors to sign data protection agreements and to handle your data only as we instruct. We do not share your data with unrelated third parties without your consent, except where required by law. If you have questions about a specific processor, contact our support team.

We at fotmob believe transparency about data practices builds trust. Your data is protected by encryption, access controls, and regular security audits.

fotmob Editorial

Your Rights and Our fotmob Commitments

You have the right to access your personal data held by fotmob. You can request a copy of your account information, identity documents, and activity history by contacting our support team. You have the right to correct inaccurate data—if your name or address is wrong, we will update it. You have the right to request deletion of your data, subject to legal retention requirements (e.g., we may need to keep transaction records for tax or AML purposes). You have the right to object to certain uses of your data, such as profiling or automated decision-making.

We at fotmob commit to protecting your data with industry-standard encryption, secure servers, and access controls. We limit access to your data to employees and contractors who need it to operate fotmob. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We do not retain your data longer than necessary; we delete inactive accounts and associated data after a period of inactivity, subject to legal requirements.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. You also have the right to contact our support team to discuss your concerns. We will investigate and respond within a reasonable timeframe.

Cookies and Tracking on fotmob

We use cookies to operate fotmob and improve your experience. Essential cookies keep you logged in and secure your session. Preference cookies remember your language, theme, and betting preferences. Analytics cookies help us understand how you use fotmob so we can fix bugs and add features. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but some fotmob features may not work properly without them.

Services are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's law. fotmob does not operate in jurisdictions where online gaming or sportsbook wagering is prohibited.

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