fotmob Terms of Use

fotmob operates a platform for live-dealer gaming, sportsbook betting, and slot games across supported jurisdictions. These terms outline the rights and responsibilities you accept when you create an account, deposit funds, and engage with our services. We encourage you to read them carefully so you understand what fotmob requires of you and what you can expect from us in return.

Our commitment is to run fotmob with transparency and fairness. We define clear rules for account opening, deposits, withdrawals, bonus terms, and dispute resolution. When issues arise—whether during a withdrawal, a technical dispute, or a disagreement about a game outcome—we work within this framework to reach resolution. These terms apply to all players accessing fotmob from any device, whether desktop, mobile app, or web browser.

Services are available only where local law permits. You are responsible for verifying that your access and use of fotmob comply with your jurisdiction's applicable law. We do not operate in jurisdictions where online gaming or sportsbook wagering is prohibited.

Account Opening and Eligibility on fotmob

To use fotmob, you must create an account by providing a valid email address, a secure password, and basic personal information. We require identity verification (KYC) before you can deposit or play. You must upload a government-issued ID (national ID, passport, or equivalent) and, in some cases, proof of address. fotmob's verification team reviews these documents; approval typically takes a few hours to 24 hours.

You are responsible for the accuracy of the information you provide. Any false, misleading, or incomplete information may result in account suspension or permanent closure without refund of any balance. You must not open multiple accounts; doing so violates our terms and may result in all accounts being closed. You may not use fotmob on behalf of someone else or allow someone else to use your account. Your account is personal to you; you alone are responsible for all activity, bets, and transactions under it.

fotmob reserves the right to refuse or restrict access to any user at any time for any reason, including suspected fraud, breach of terms, or violations of applicable law.

Deposits, Withdrawals, and Payment Methods on fotmob

We support nine payment methods for deposits and withdrawals: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet. Deposits are processed within minutes for e-wallets and within a few minutes to hours for bank transfers. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may be delayed due to reduced bank hours.

fotmob does not charge deposit fees. You must withdraw to a verified payment method (typically the method you deposited from). Withdrawals are processed without fees, but your payment provider may apply its own charges. You can only withdraw funds that belong to you and that you have not earned via promotional bonuses with withdrawal restrictions.

Withdrawals are subject to standard verification windows and may take one to two business days for bank transfers. If you experience a failed deposit or withdrawal, contact our support team immediately with transaction details; we will investigate and resolve the issue. We reserve the right to suspend withdrawals temporarily if we detect suspicious activity or if required by law.

Deposit fee: fotmob charges no deposit fees; the amount you transfer is credited in full to your wallet.
Withdrawal fee: fotmob charges no withdrawal fees; your requested amount transfers without deduction, though your payment provider may apply fees.
Minimum withdrawal: Most withdrawal methods have a minimum threshold; fotmob displays this before you submit a withdrawal request.
Bonus balance: Promotional bonus funds may carry withdrawal restrictions; you may only withdraw unrestricted funds (your own deposits and associated winnings).

Bonus Terms and Promotional Offers on fotmob

fotmob may offer promotional bonuses to new or existing players. Any bonus is credited to your account with specific terms attached: a playthrough requirement, a time limit for use, maximum withdrawal limits, or eligible games. Bonus terms are displayed before you accept a bonus; by accepting, you agree to comply with those terms.

Bonuses are not real money; they are credit issued by fotmob for promotional purposes. You cannot withdraw bonus credit itself—only winnings derived from playing with bonus credit, subject to the withdrawal limits stated in the bonus terms. If you fail to meet the playthrough requirement before the bonus expires, the bonus credit is forfeited. fotmob reserves the right to cancel or modify bonus terms at any time.

Game Rules and Dispute Resolution on fotmob

fotmob offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Piala Indonesia, Champions League, MotoGP), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each game has established rules published by fotmob or the game provider. Outcomes are determined by random number generators (for slots) or by physical dice, cards, or wheels (for live-dealer games). fotmob does not influence outcomes except as inherent to game mechanics.

If you dispute a game outcome, a bet settlement, or a transaction, contact fotmob's support team in English or Indonesian with evidence (screenshots, transaction IDs, timestamps). We will investigate and respond within a reasonable timeframe. If we determine an error occurred—say, a bet was processed incorrectly or a settlement was miscalculated—we will restore your account to its correct state. Our decision on disputes is final unless local law provides additional remedies.

fotmob's terms are designed to protect both players and the platform: clarity on your rights, our obligations, and the rules of play.

fotmob Editorial

Data Protection and Privacy on fotmob

When you create an account on fotmob, you provide personal information (email, name, date of birth, address, ID documents). We store this data securely and use it only for account verification, legal compliance, payment processing, and customer support. fotmob does not share your personal data with third parties except as required by law or to process your payment (e.g., transferring your name and account ID to your payment provider).

Your account login credentials and payment information are encrypted. We do not store full payment card details; payment processing is handled by secure third-party providers. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact our support team immediately.

Suspension and Termination of Accounts

fotmob may suspend or terminate your account if you breach these terms, engage in fraud, attempt to exploit our systems, or violate applicable law. Suspension means you cannot access your account or play; termination means your account is closed permanently. If your account is suspended or terminated, any balance remaining may be forfeited unless local law requires otherwise.

You may close your account at any time by contacting support. fotmob will process a withdrawal of any remaining balance to your verified payment method within a reasonable timeframe.

Jurisdiction and Governing Law

fotmob's services are available only in jurisdictions where online gaming is legally permitted. You are responsible for determining whether your jurisdiction allows you to access and use fotmob. We do not offer services in regions where such services are prohibited.

These terms are governed by the laws applicable in the jurisdiction where fotmob operates, except to the extent that mandatory consumer protection laws in your jurisdiction apply. Any dispute arising from these terms or your use of fotmob will be resolved through our internal dispute process first; if unresolved, applicable legal remedies in the relevant jurisdiction may apply.

1

You must comply with local lawJurisdiction

fotmob is available only where permitted by applicable law. You bear responsibility for verifying legality in your jurisdiction.
2

Provide accurate account informationVerification

Account opening requires email verification and identity verification (KYC). False or incomplete information may result in account closure.
3

Manage your account responsiblyAccount Use

fotmob is for your personal use only. Do not share your account, open multiple accounts, or engage in fraud.
4

Report disputes promptlySupport

Contact fotmob's support team if you experience a technical issue, failed transaction, or dispute about a game outcome.

Changes to These Terms

fotmob may update these terms at any time. We will notify you of material changes by email or by posting the updated terms on our website. Your continued use of fotmob after such changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you may close your account.

By using fotmob, you acknowledge that you have read, understood, and agree to these Terms of Use. If you have questions, contact our support team in English or Indonesian at any time.